The National Blueprint: DDMS 2.0
At the core of Malaysia's digital transformation is DDMS 2.0, a Whole-of-Government framework designed to standardize digital record management, enhance security, and foster inter-agency collaboration under the leadership of Jabatan Digital Negara (JDN) and the National Archives of Malaysia (ANM).
Federal Agencies
Unified under a single, centralized platform.
Active Users
Empowered to perform approvals and actions online.
Legally Compliant
Built on the National Archives Act 2003 & MS ISO 16175-1:2012.
A Specialized Solution: RMCD's MyCIEDS
While DDMS 2.0 provides a broad framework, mission-critical agencies require tailored solutions. The Royal Malaysian Customs Department (RMCD) implemented its own system, MyCIEDS, to address the unique complexities of trade facilitation and enforcement.
Companies & Agents Registered
Demonstrating rapid industry adoption of digital submissions.
MyCIEDS acts as a vital intermediary, enabling the digital submission of import/export documents, which directly supports the main *Sistem Maklumat Kastam* (SMK).
The Dual-Track Strategy Explained
Malaysia's success lies in its sophisticated dual-track approach: a standardized national platform for general record management, complemented by specialized, vertical solutions for agencies with unique operational demands like the RMCD.
DDMS 2.0 (Horizontal)
- Purpose: Generic digital record management.
- Scope: Whole-of-Government (395+ agencies).
- Goal: Streamline administration & collaboration.
MyCIEDS (Vertical)
- Purpose: Specialized customs document management.
- Scope: Department-specific (RMCD).
- Goal: Curb tax leakages & enhance transparency.
The Power of Integrated Data
The true value of digitalization is unlocked through inter-agency data sharing. The integration of e-invoicing data from the Inland Revenue Board (IRBM) with RMCD's systems provides a powerful tool for data-driven enforcement and risk analysis.
Clarify Tax Liabilities
Ensures accurate tax assessment using precise e-invoice details.
Enhance Oversight
Streamlines goods inspection and clearance with detailed shipping info.
Identify Risks
Detects suspicious patterns to prevent tax evasion and illegal trade.
The Future is Intelligent
The next evolution of DDMS in Malaysia will be driven by Artificial Intelligence. AI-powered features will transform these systems from passive repositories into proactive engines for business intelligence, further automating tasks and unlocking deep insights from government data.